People are spending more time at home and online; unfortunately, criminals will use every opportunity to scam innocent people and their businesses. They are ‘experts at impersonating people, organisations and the police. They spend hours researching you for their scams, hoping you’ll let your guard down.’ They can contact you by phone, email, text, on...
Where a dealership has a legitimate commercial reason to move units across the UK roads network – for example taking touring caravans or motorhomes from one business premises to another – the NCC believes such a movement will be judged an acceptable commercial activity. The NCC has suggested businesses follow a process to ensure staff...
The impact of coronavirus is unprecedented and deeply worrying for businesses and customers alike. Many retailers will have orders and sales that are underway, but delivery is compromised due to the Government closure provisions. The Guidance on Managing Interrupted Transactions is the first in a series of advice sheets written specifically to assist retailers in...
In a crisis situation, the following information gives guidance on how your business can respond: Prepare statements and circulate to staff, making sure your messages are consistent. Ensure staff know the chain of command for messaging, approvals and for escalating complaints. Make sure all staff know the process for dealing with the media. (LINK?) Keep...
The HSE (Health and Safety Executive) says that businesses make a report under RIDDOR (The Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013) when: an unintended incident at work has led to someone’s possible or actual exposure to coronavirus. This must be reported as a dangerous occurrence. a worker has been diagnosed as having...
Media opportunities may arise that are positive to your business; the media may also look to cover interruptions in your business operations or how you or your team have been affected by COVID-19. When approached by a journalist, instruct staff to take as many details as possible about the media, nature of query and deadlines;...
Advice from Tim Booth, Leisure Vehicles Officer – NaVCIS Challenging situations can be seen by some as an opportunity to exploit others and often criminality will increase in such times. Spending some time checking your site security may prevent you from becoming a victim, and the disruption this could bring to your business. The closure...