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Government publishes advice on protection from cyber crime

Government publishes advice on protection from cyber crime

People are spending more time at home and online; unfortunately, criminals will use every opportunity to scam innocent people and their businesses. They are ‘experts at impersonating people, organisations and the police. They spend hours researching you for their scams, hoping you’ll let your guard down.’ They can contact you by phone, email, text, on...

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NCC Guidance – how to manage interrupted transactions

NCC Guidance – how to manage interrupted transactions

The impact of coronavirus is unprecedented and deeply worrying for businesses and customers alike. Many retailers will have orders and sales that are underway, but delivery is compromised due to the Government closure provisions. The Guidance on Managing Interrupted Transactions is the first in a series of advice sheets written specifically to assist retailers in...

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Communicating with your customers during COVID-19

Communicating with your customers during COVID-19

In a crisis situation, the following information gives guidance on how your business can respond: Prepare statements and circulate to staff, making sure your messages are consistent. Ensure staff know the chain of command for messaging, approvals and for escalating complaints. Make sure all staff know the process for dealing with the media. (LINK?) Keep...

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Reporting COVID-19: requirements

Reporting COVID-19: requirements

The HSE (Health and Safety Executive) says that businesses make a report under RIDDOR (The Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013) when:  an unintended incident at work has led to someone’s possible or actual exposure to coronavirus. This must be reported as a dangerous occurrence. a worker has been diagnosed as having...

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Advice on media enquiries

Advice on media enquiries

Media opportunities may arise that are positive to your business; the media may also look to cover interruptions in your business operations or how you or your team have been affected by COVID-19. When approached by a journalist, instruct staff to take as many details as possible about the media, nature of query and deadlines;...

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COVID19 ADVICE: Safety and security on closed premises

COVID19 ADVICE: Safety and security on closed premises

Advice from Tim Booth, Leisure Vehicles Officer – NaVCIS Challenging situations can be seen by some as an opportunity to exploit others and often criminality will increase in such times. Spending some time checking your site security may prevent you from becoming a victim, and the disruption this could bring to your business. The closure...

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