99 years Brazillian WW2 veteran Emanda Piveta has become the country’s oldest person to recover from Covid-19 and 106 year old Connie Titchen is thought to be Britain’s oldest survivor. H&M has started to produce protective aprons and UK clothing brand Barbour has also changed it’s production line in order to create protective gowns. A...
Author: Mary Rodger (Mary Rodger)
Article
Communicating with your customers during COVID-19
In a crisis situation, the following information gives guidance on how your business can respond: Prepare statements and circulate to staff, making sure your messages are consistent. Ensure staff know the chain of command for messaging, approvals and for escalating complaints. Make sure all staff know the process for dealing with the media. Keep up...
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Food banks and NHS staff benefit from parks closure
Parkdean Resorts has been busy ensuring that its food and cleaning stocks during the lockdown period were distributed to local food banks and community groups. Its parks at Whitley Bay, Vauxhall, Torquay and Southview have entered in a partnership with NHS trusts, handing accommodation over to front line healthcare workers unable to return to their...
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NCC Guidance – how to manage interrupted transactions
The impact of coronavirus is unprecedented and deeply worrying for businesses and customers alike. Many retailers will have orders and sales that are underway, but delivery is compromised due to the Government closure provisions. The Guidance on Managing Interrupted Transactions is the first in a series of advice sheets written specifically to assist retailers in...
Article
Communicating with your customers during COVID-19
In a crisis situation, the following information gives guidance on how your business can respond: Prepare statements and circulate to staff, making sure your messages are consistent. Ensure staff know the chain of command for messaging, approvals and for escalating complaints. Make sure all staff know the process for dealing with the media. (LINK?) Keep...
Article
Coronavirus Statutory Sick Pay Rebate Scheme
Legislation will allow small and medium-sized businesses to reclaim Statutory Sick Pay (SSP) paid for staff sickness absence due to coronavirus. This refund will cover up to two weeks’ SSP per eligible employee who has been off work because of coronavirus, either because they have the virus or cannot work because they are self-isolating at...
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Office for Budget Responsibility (OBR) Scenario
Please see below a copy of the OBR* report that the Chancellor referenced during the Government’s Coronavirus update yesterday. The report contains OBR’s initial assessment of what the coronavirus lockdown will do to the economy, jobs and government borrowing. It does not make for comfortable reading as the headline figures suggested the prospect of a...
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NCC guidance – pitch fee refunds and other considerations
Following the Government enforced closure of holiday caravan parks as part of the national lockdown provisions, the NCC has received numerous contacts from holiday park members asking for guidance on their position, both legally and practically, regarding a holiday caravan owner’s entitlement to the return of pitch fees while the park remains closed and access...
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Reporting COVID-19: requirements
The HSE (Health and Safety Executive) says that businesses make a report under RIDDOR (The Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013) when: an unintended incident at work has led to someone’s possible or actual exposure to coronavirus. This must be reported as a dangerous occurrence. a worker has been diagnosed as having...
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Advice on media enquiries
Media opportunities may arise that are positive to your business; the media may also look to cover interruptions in your business operations or how you or your team have been affected by COVID-19. When approached by a journalist, instruct staff to take as many details as possible about the media, nature of query and deadlines;...